Emergency Procedures

Market Manager Cell Phone: 1-855-900-3276

Market Addresses, Muster Stations and Manager Contact

Specific Market Details

Market Address Manager Muster Station
Riley Park 4601 Ontario St. Katie Simmons

Hannah Megally

Riley Park lawn – between market plaza and washrooms
Hastings Park 2901 East Hastings St. Ophelia Bar-Lev-Wise West Parking Lot of the PNE Forum

COVID-19 Updates

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Inclement Weather Policy

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First Aid Emergencies

All market managers have first aid training and the Information Booth is equipped with a First Aid Kit. In case of serious medical emergency:

  1. Assess the situation
  2. Call 9-1-1 and contact the manager
  3. Help maintain buffer around injured person and keep them comfortable
  4. Emergency Marshals* look out for emergency personnel and direct them to the scene

Lost Children

VFM has a procedure for dealing with lost children.

  1. Direct guardian to Information Booth
  2. If authorized, manager shares name and description of child with vendor community
  3. VFM community searches inside the market and guardian searches outside market
  4. If child is not found immediately, manager contacts 9-1-1

If you find a child without a guardian, please bring them to the Information Booth or stay with them and contact the market manager


Manager may initiate an evacuation without tear-down procedures. If you hear 3 blasts:

  1. Leave everything and calmly ensure all your personnel evacuate to muster station
  2. If safe to do so, Emergency Marshals* remain at exits to prevent shoppers from entering the area
  3. Manager clears market area of people and directs vendors to muster station
  4. Assistant Manager holds vendor, volunteer and staff roll-call at muster station
  5. Manager will signify return to operations after receiving all-clear from emergency personnel

*Emergency Marshals: Vendors situated at market exits. Responsible for keeping shoppers out of the market in case of evacuation and/or directing emergency personnel to scene.